POS Guide: Revel

How to Set Up Discount

1. Log in to your Revel Management Console:
   • Open a web browser and go to your Revel Systems Management Console login page.
   • Enter your credentials and log in.
2. Navigate to the Discounts Section:
   • From the dashboard, go to Products in the left-hand menu.
   • Select Discounts from the drop-down menu.
3. Create a New Discount:
   • Click on the Add a Discount button to create a new discount.
4. Set Up the $15 Discount:
   • Name: Enter a name for the discount (e.g., "Offline $15 Discount").
   • Amount: Set the discount amount to $15.
   • Type: Ensure the discount type is set to a fixed amount (not a percentage).
   • Label: Enter "offline" as the label for this discount.
   • Other Settings: Configure any other settings as needed, such as applicability, restrictions, or usage limits.
   • Save the discount by clicking the Save button.
5. Create the $10 Discount:
   • Repeat the process above to create another discount.
   • Name: Enter a name for the discount (e.g., "Offline $10 Discount").
   • Amount: Set the discount amount to $10.
   • Type: Ensure the discount type is set to a fixed amount (not a percentage).
   • Label: Enter "offline" as the label for this discount.
   • Other Settings: Configure any other settings as needed, such as applicability, restrictions, or usage limits.
   • Save the discount by clicking the Save button.
6. Verify the Discounts:
   • Go to your POS terminal and log in.
   • Ensure that the new discounts are visible and can be applied during transactions.
7. Test the Discounts:
   • Perform a test transaction to verify that the discounts are working correctly.
   • Apply the $15 discount labeled "offline" to a transaction.
   • Apply the $10 discount labeled "offline" to another transaction.
   • Ensure that the discounts are deducted from the total correctly.

Troubleshooting Discount Set up

1. Log in to your Revel Management Console:
   • Open a web browser and go to your Revel Systems Management Console login page.
   • Enter your credentials and log in.
2. Navigate to the Discounts Section:
   • From the dashboard, go to Products in the left-hand menu.
   • Select Discounts from the drop-down menu.
3. Create a New Discount:
   • Click on the Add a Discount button to create a new discount.
4. Set Up the $15 Discount:
   • Name: Enter a name for the discount (e.g., "Offline $15 Discount").
   • Amount: Set the discount amount to $15.
   • Type: Ensure the discount type is set to a fixed amount (not a percentage).
   • Label: Enter "offline" as the label for this discount.
   • Other Settings: Configure any other settings as needed, such as applicability, restrictions, or usage limits.
   • Save the discount by clicking the Save button.
5. Verify the Discount:
   • Go to your POS terminal and log in.
   • Ensure that the new discount is visible and can be applied during transactions.
6. Test the Discount:
   • Perform a test transaction to verify that the discount is working correctly.
   • Apply the $15 discount labeled "offline" to a transaction.
   • Ensure that the discount is deducted from the total correctly.

Additional Troubleshooting Steps:

1. Check User Permissions:
   • Ensure that the user account you are using has the necessary permissions to create and apply discounts.
2. Refresh the POS System:
   • Sometimes, changes in the management console might need a refresh or a restart of the POS terminal to take effect.
3. Check for Software Updates:
   • Make sure your Revel POS system is up-to-date. Sometimes, bugs are fixed in the latest software updates.
4. Review Discount Applicability:
   • Double-check any applicability settings to ensure that the discount can be applied to the items you are testing with.
   • Check if there are any restrictions or usage limits that might be preventing the discount from being applied.
5. Clear Cache:
   • Clear the cache on your web browser and on the POS terminal to ensure there are no cached settings interfering with the new discount.
6. Contact Support:
   • If the issue persists, consider reaching out to Revel Systems customer support for further assistance. They can provide detailed troubleshooting and guide you through any system-specific issues.