How does the Offline Member App and redemption process work?

WHAT HAPPENS WHEN AN OFFLINE SUBSCRIBER ARRIVES AT MY BUSINESS?

Offline sends members Offers through the Offline Member Mobile App. When members use the mobile app, THEY will actually do the redeeming on the app. We’ve done our best to streamline the interactions between our members and your team. Our goal is to add as much value as we can with as little operational headache as possible. 

Here is the simple Offline Offer redemption process:

1. When the check arrives, our members will redeem their OWN Offer via their Offline Member App. The Offer is then dated & time stamped.
2. The Offline Member shows their cashier or server their confirmation screen (sample photo below) with the offer details.
3. In your POS, you will press a discount button (or buttons if you have two discounts, like lunch $10, dinner $15, made specifically for Offline (usually partners will have this labeled as “Offline" or "Offline Dinner" and "Offline Lunch"), and present them with a check for the remaining amount.
4. If Partner has table service, multiple Offline Members must be allowed to redeem their Offers at one table. Whether you allow Members to combine Offers on one check or limit Members to one Offer per check is at your discretion.
5. The total pre-Offer (food and beverages before taxes) must be at least the amount of the Offer.